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Terms & conditions

If you have any questions or concerns about our terms & conditions, feel free to contact us -customer.support@saddler.com.

1. About Saddler Scandinavia AB, VAT nr. SE556596775801

Saddler is based in Kungsbacka. The company’s postal address is Kabelgatan 14.
If you would like to get in touch with us, you can reach use by email at customer.support@saddler.com. Please include the nature of your inquiry, along with your contact details, and we will get back to you as soon as possible.

2. Ordering
After you have made an order, we will send an order confirmation to your email address. Your order confirmation contains information about your order, including the product(s) ordered, the price of the product(s), your billing address and your delivery address. If you find any errors in this order confirmation, please contact us immediately by email at customer.support@saddler.com.

Payment is possible through Klarna Checkout, and you can select between several flexible payment methods.

3. Delivery
Typical delivery times:
Sweden: 1–3 business days (PostNord)
Other Nordic countries: 2–4 business days (Bring)
Rest of Europe: 3–5 business days (UPS)

4. Prices
All prices in the store are stated in the currency selected on our website. All prices include 25% VAT and any additional applicable tariffs.

We reserve the right to alter prices due to price changes on behalf of our suppliers, or because of errors in the list price or other inaccuracies. We reserve the right to adjust the prices on all our products.

5. Return Policy
All items purchased from our website are eligible for return for a period of 14 days, starting from the time you receive your order.

5.1 When exercising your right of return
Fill in the form with which products you like to return. Then add the card with the products in the return package.

Carefully pack the products in the Saddler-carton and attach the return shipping label on the outside of the package, be sure to cover the old label.

For returns from Norway contact us on customer.support@saddler.com, and we will send a customs invoice as well as a return shipping label to you.

Submit the return package to the nearest postal agent. Always ask for a submission receipt.

Return Fees:
Sweden: 0 Kr
Norway: 69 NOK
Denmark: 39 DKK
Finland: 5 €
Other countries: 8 €

Once your return has been processed, you will receive a confirmation via Klarna. The refund/credit for your purchase will be completed within 14 days.

We reserve the right to deduct from the refund a sum equal to the depreciation in value of the product after its use or damage, compared with the original value of the new product.

6. Not accepted packages
Packages that are not accepted are subject to a fee. The fee covers costs such as packing, packaging and the return process of stocking that item.

Not accepted package fee:
Sweden: 200 SEK
Norway: 200 NOK
Denmark: 200 DKK
Finland & other contries: 20 €

7. Complaints and grievances
We inspect all our products before they are sent out. Should a product be dispatched in a damaged or improperly packaged condition, we will undertake, in accordance with all applicable consumer protection legislation, to remedy the error free of charge.

Please always make sure to contact our customer service before returning a defective item. Any defects should be reported immediately once they are discovered.

7.1 What is the proper channel for submitting a complaint?
Any errors or defects should always be promptly reported to customer.support@saddler.com. Please make sure to include your name, address, email address, and the order number in the email, together with a description of the defect.

If we are unable to correct the error, or if we cannot deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will arrange return shipping for all approved complaints.

We reserve the right to refuse to correct a complaint if it turns out that the product does not contain a defect in accordance with current consumer protection legislation. In addressing complaints and errors, we follow the guidelines as prescribed by the Swedish National Board for Consumer Complaints (Allmänna Reklamationsnämnden; for more information, see www.arn.se).

8. Limitation of Liability
We accept no liability for any indirect damage that may arise from our products. We accept no liability for delays or errors due to circumstances outside the company's control (Force Majeure clause). Such circumstances include, but are not limited to, labour disputes, fire, war, government decisions, scarcity of resources, and/or non-delivery from a supplier.

9. Product Information
We reserve the right to alter orders or information caused by printing errors on this site, including the final sale price of any product. We do not guarantee that the images in our catalogue, or on our website, reproduce the exact appearance of the products. There may be certain colour differences due to either your screen, its resolution, and/or the quality of the photo used. We always try our best to depict our products as accurately as possible.

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