Popular searchesNew arrivalsBagsBeltsAccessoriesBestsellersOutlet

How can we help you?

Here, we have gathered answers to our most common questions. If you do not find the answer to your question, you are warmly welcome to contact our customer service via email at All communication occurs in Swedish or English. 

Common Questions

What payment methods are available?

Payment is made through Klarna Checkout. When paying with Klarna, you can choose to pay directly, by invoice with payment within 30 days, or split over a longer period. Klarna accepts card payments with American Express, MasterCard, Maestro, or Visa, as well as payments with Swish.

Pay Directly 

When you choose to pay directly, you can do so either via bank transfer or with a card. Upon ordering, an amount is reserved on your account, and the money is only withdrawn when the goods are dispatched.

Invoice Payment 

Payment by invoice is issued and offered by Saddler's partner Klarna. Klarna offers a secure and easy shopping experience. Your card details are never necessary, and you always pay after you have received your order.

  • Pay within at least 30 days
  • 0:- in invoice fee
  • Option for part-payment

The invoice is sent to your email when your order is processed. The invoice must be paid within 30 days from the invoice date. If payment does not occur before the due date, a reminder invoice will be sent with a reminder fee. If the invoice amount is under 60 kr, the reminder fee is 29 kr, while it is 60 kr if the amount exceeds 60 kr. A credit assessment is performed at the time of purchase and may result in a credit inquiry being made. You will then receive a copy of the credit information by post. Personal data is processed in accordance with applicable legislation. 

Klarna performs a credit assessment for invoice orders. If your credit application is not approved, you will be denied credit, and we ask you to use another payment option. Klarna processes personal data for customer analysis, identification, credit assessment, and marketing. When contacting Klarna, your personal identity number is used as the customer number. 

For more information about Klarna's services or questions about them, we refer to or Klarna's customer service.

How is my invoice sent?

A separate email with a link to your invoice will be sent to you from Klarna. Payment via Klarna invoice offers a secure and easy purchasing experience. Your card details are not necessary, and you always pay after you have received your order. Get an overview of your invoices and orders by logging into Klarna's app and following these steps: Navigate to the "Payments" section to see a summary of your invoices and orders. Select a specific order to access the payment information. 

Note that once your order is processed by us, Klarna will send an invoice to your email address. If you cannot find the invoice from Klarna in your inbox, please check your spam filter. 

Important to note: If you have a protected identity, please contact Klarna's customer service for further assistance and information.

No discount is applied when I place my order

If no discount is applied when you place your order, you can follow these steps: 

Check the Discount Code: Ensure that you have entered the discount code correctly in the specified field under the selected items at checkout. Discount codes may be case-sensitive. 

Validity Period: Check that the discount code's validity period has not expired. Discount codes often have a limited validity period. 

Product Restrictions: Some discount codes are only valid for specific products or categories. Check the conditions of your discount code to ensure it applies to the items you wish to purchase. 

Cannot Be Combined: Remember, discount codes often cannot be combined with other offers or codes. If you try to apply more than one code, typically only the first code applied will be valid. 

Contact Customer Service: If you have checked the above points and still experience problems applying your discount code, you should contact customer service directly. They can provide further assistance and may apply the discount manually or offer an alternative solution. You can contact them at the provided email address:

How do I use my discount code?

If you have a discount coupon, you can add it yourself at checkout by entering the code in the specified field beneath the selected items.

Please note, the discount code is not applied automatically at checkout, nor can it be combined with other discount codes.

Ordering and Delivery

How long is the delivery time?

Our normal delivery times are:

Sweden: 1–3 non-holiday weekdays (PostNord, agent or delivery note*)

Other Nordic countries: 4–6 non-holiday weekdays (Bring)

Rest of Europe: 3–5 non-holiday weekdays (DHL)

Read more about our deliveries here

Can I choose a collection point myself?

No, unfortunately, we do not offer the option to choose a pick-up point.

Read more about our deliveries here

How can I follow/track my delivery?

When your order is dispatched, you will receive a separate email with tracking information.

Can I receive a receipt with VAT for my purchase?

All payments are made via Klarna (invoice, card, part-payment, and direct transfer). Therefore, your invoice or receipt will be issued directly from Klarna. Sometimes, the invoice or receipt from Klarna does not show VAT; therefore, VAT is specified in your order confirmation from us. 

If you need further information about your payment, please contact our customer service at, and we will assist you.

Exchanges, Returns, and Claims

How do I return a product?

Prepare your return by filling out the return form with the products you wish to return. Then place the products along with the form in the return package. Ensure to carefully package the products in the Saddler carton and attach the return shipping label on the outside of the package. Be careful to cover the old label properly for correct handling of the return.

Read more about the terms for returns and claims here

How long does it take to get a refund after I have made my return?

The return is processed after the package has arrived at Saddler. The refund for your purchase occurs in different ways depending on which payment method you used. Normally, it takes 2-5 business days to process a refund. 

Direct Payment: The amount will be refunded to the account you provided at payment. 

Invoice: Purchases made via Klarna will be refunded directly after the return is processed by us at Saddler. 

Part-payment: The amount will be deducted from your total debt, or Klarna will contact you as a customer to request payment details. 

For more information or questions, we refer to or Klarna's customer service.

How do I proceed if I want to make a claim about a product?

In the event of a complaint about products with faults or defects, please contact and include your name, address, email address, and order number. Please also describe the fault with the product and attach a photo for a faster resolution of the issue.

Read more about the terms for returns and complaints here.

How do I exchange a product?

If you wish to exchange a product, make a return according to the instructions you find here, and then place a new order in the store.

Read more about the terms for returns and claims here

Product Questions

The Product is Sold Out - when will it be back in stock?

Currently, we do not offer the option to receive a notification when a product is back in stock. We recommend that you subscribe to our newsletter or follow us on our social media to get news and alerts about when popular products are back in stock.

Can I get an alert when the product is back in stock?

To find a similar product, we recommend using our filter function. First, select the relevant product category, and then "Filter" in the upper left corner next to the product list. After that, you can filter based on the desired colour, texture, metal, and dimension to find a product that suits you.

The product is sold out, can you recommend a similar product?

To find a similar product, we recommend using our filter function. First, select the relevant product category, and then "Filter" in the upper left corner next to the product list. After that, you can filter based on the desired colour, texture, metal, and dimension to find a product that suits you.

Should I impregnate the product, what maintenance advice do you recommend?

Our products have good basic protection, but it is important to use them regularly. Leather is a living material that naturally contains oils and fats. With use, these are released, which gives the product self-lubricating properties and long-lasting protection.

Read more about maintenance advice here

How do I know what size belt I need?

How do I measure to choose the right size? We understand that it can be difficult to choose the right size when buying a belt. To make it easier for you, we have developed three practical methods. You can choose based on centimetre measurements, your trouser size, or from an existing belt.

Go to size guide for Men

Go to size guide for Women

Does the metal contain nickel?

Our products use "nickel-free" metal details and undergo regular tests to ensure they meet both our and applicable legislative requirements. However, it's important to note that products made of metal or metal alloys are rarely completely free from nickel. Our products, however, follow the guidelines from the Chemical Inspection Agency, which sets limit values for nickel release.

Read more about our materials here

Shops and retailers

Does Saddler have its own stores?

No, Saddler does not have its own stores, but our products are available at a number of retailers. 

Which store has purchased the item so I can go and look at it?

Unfortunately, we do not have access to information about our retailers' stock inventories. For updated information on the availability of our products, please contact your nearest retailer.

Contact Us

Can't find the answer to your question? 

Then you are warmly welcome to contact us via email or phone.

We respond to emails within 24 hours on weekdays. 


We answer the phone on weekdays between 10:00-12:00 & 13:00-14:00 

Phone: +46 (0) 300-154 00

Are you a business or retailer? 

Please contact: